Clear, human help
FoilFox Support
Tell us what you were trying to do, what happened instead, and where you saw it. We will use that context to help without asking you to repeat the whole story.
Contact FoilFox
Email support@foilfoxtcg.com. If your email app does not open, copy that address into a new message.
What to include
- Account or collection: the device type and the last action you completed. For account-specific help, write from the email address associated with your FoilFox account.
- Scanner: the card name, set, collector number, language, and what FoilFox proposed. A screenshot is useful after you remove unrelated personal information.
- Shop inventory: the shop name, the card, and the count or hold FoilFox showed.
- Technical problem: iPhone or Android device model, operating-system version, FoilFox version, and the exact error message.
Manage scan contributions
Contribute scans explains the separate permission for sending card crops to FoilFox for model training and testing. An older diagnostics opt-in does not grant image permission. Turning image contribution off stops new uploads and clears pending work, but does not remove earlier uploads. Keep the app open while a contribution is pending; closing it can discard the upload. You can continue scanning and saving cards without contributing.
To remove earlier contributions, delete your FoilFox account in the app or email support@foilfoxtcg.com from your account address. See the privacy policy for retention and the separate Expo and Google SDK diagnostics.
Protect your information
Do not send passwords, sign-in codes, payment-card numbers, bank details, tax identifiers, identity documents, or full camera-roll images. FoilFox support will not ask for your Google or Apple password.
Privacy and data requests
You can manage collection exports and account deletion inside FoilFox. For access, correction, privacy, or deletion help, email us from the address associated with your account so we can verify the request.